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North American Limited Warranty Statement
and Limitation of Liability
Ultrasave
Lighting Ltd. (Ultrasave) warrants that, ballast products furnished
by Ultrasave, except otherwise stated, with manufacturing date code
after January 1996 will be free from defects in material and
workmanship from the date of manufacture for the following time
periods:
Two (2) Years:
HID Magnetic
Three (3) Years:
CFL Electronic (CFL
Series)
CFL Electronic (UR-HT Series,
case temp. between 76 deg C and 90 deg C)
HID Electronic (case temp. 90 deg
C or less)
Magnetic Fluorescent
Five (5) Years:
All other Electronic Fluorescent
(case temp. 75 deg C or less)
The warranty and remedies
set forth herein are conditional upon proper storage and
installation in conformance with current editions of National and
local codes, Underwriters' Laboratories Inc., Canadian Standards
Association standards for safety and any recommendations of
Ultrasave. The conditions of tests concerning any ballast which is
claimed to have not performed satisfactorily under this warranty
shall be mutually agreed upon in writing and Ultrasave shall be
notified of, and may be represented at all tests that may be made on
the subject ballast.
If any ballast
fails to meet the above warranty, and if the purchaser notifies
Ultrasave in writing within thirty (30) days of delivery of the
defect, and makes the ballast available, Ultrasave shall thereupon
correct such defect, at Ultrasave!|s option, by either: (A)
replacing the defective ballast (F.O.B. Ultrasave!|s plant, Office
or other point of shipment) with an identical or similar product or
(B) repairing the defective ballast if possible. Purchaser shall
provide written notification of a claimed defect to Ultrasave and
shall return the defective ballast to Ultrasave upon written
instructions to do so. All leads on the ballast being returned must
be at least 4 inches in length.
The foregoing
shall constitute the sole compensation to the purchaser and the sole
liability of Ultrasave with regard to warranty and Ultrasave makes
no other warranty, statutory or otherwise, and none is implied. In
particular, without limiting to foregoing, no warrant of salability
or fitness for a particular purpose is made or implied.
Ultrasave!|s
liability on any claim of any kind, including negligence for any
damage arising out of, connected with, or resulting from this
warrant, or from the supply or failure to supply a ballast, or from
the design, manufacture, sale, delivery, resale, installation,
inspection, repair, operation or use of a ballast furnished by
Ultrasave, shall in no case exceed the purchase price allocated to
the ballast or ballasts which give rise to the claim.
In no event,
whether as a result of breach of contract, warranty, negligence or
otherwise, shall Ultrasave be liable for special or consequential
loss of use of ballasts or any other goods or equipment, cost of
capital, cost of substitution equipment, downtime cost, or claims of
customers or purchaser from such damage.
Note:
Operation of Ultrasave High Intensity Discharge
(HID) ballasts in frequently-switched applications or in conjunction
with automated controls (such as, but not limited to, occupancy
sensors) will void this warranty. Daylight sensors, for outdoor use,
which operate the ballast once per day, are an exception.
It is
recommended that operation of Ultrasave Instant, Rapid or Programmed
Rapid Start ballasts with occupancy sensor or similar controllers
should limit the cycle time to be greater than 10 minutes. This will help minimize the
switching cycles imposed on the lighting system. It is a known fact that a
motion sensor used in conjunction with Instant Start ballasts will
shorten lamp life. Please be aware of this when choosing your
desired lighting system.
Please contact the lamp manufacturer to determine what the
warranty is for lamps used on this type of lighting
system.
Ultrasave
Warranty - English (PDF)
Ultrasave
Warranty - Francais (PDF)
To Make a Claim:
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Fill out the
warranty form (RFR) and either email (preferred) or fax it to
(905)940-0338, toll-free (866)733-8831.
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Prior to
returning any product to Ultrasave, an RMA number must be assigned
and communicated to you by the warranty department.
Please ensure this RMA number is marked clearly on the returned
package(s) and that there is at least four inches of each ballast
wire remaining.
Warranty Form -
English (MS Word)
Warranty Form -
Francais (MS Word)
Technical Support:
Troubleshooting
Guide - English (PDF)
Troubleshooting
Guide - Francais (PDF)
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