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North American Limited Warranty Statement
and Limitation of Liability
Ultrasave
Lighting Ltd. (Ultrasave) warrants that, ballast products furnished
by Ultrasave, except otherwise stated, with manufacturing date code
after January 1996 will be free from defects in material and
workmanship from the date of manufacture for the following time
periods:
Two (2) Years:
HID Magnetic
Three (3) Years:
CFL Electronic (UR-HT Series,
case temp. between 76 deg C and 90 deg C)
HID Electronic (case temp. 90 deg
C or less)
Magnetic Fluorescent
LED Drivers
Five (5) Years:
All other Electronic Fluorescent
(5 years or 25,000 hours, whichever comes first)
The warranty and remedies
set forth herein are conditional upon proper storage and
installation in conformance with current editions of National and
local codes, Underwriters' Laboratories Inc., Canadian Standards
Association standards for safety and any recommendations of
Ultrasave. The conditions of tests concerning any ballast which is
claimed to have not performed satisfactorily under this warranty
shall be mutually agreed upon in writing and Ultrasave shall be
notified of, and may be represented at all tests that may be made on
the subject ballast.
If any ballast
fails to meet the above warranty, and if the purchaser notifies
Ultrasave in writing within thirty (30) days of discovery of the
defect, and makes the ballast available, Ultrasave shall thereupon
correct such defect, at Ultrasave's option, by either: (A)
replacing the defective ballast (F.O.B. Ultrasave's plant, Office
or other point of shipment) with an identical or similar product or
(B) repairing the defective ballast if possible. Purchaser shall
provide written notification of a claimed defect to Ultrasave and
shall return the defective ballast to Ultrasave upon written
instructions to do so. All leads on the ballast being returned must
be at least 4 inches in length.
The foregoing
shall constitute the sole compensation to the purchaser and the sole
liability of Ultrasave with regard to warranty and Ultrasave makes
no other warranty, statutory or otherwise, and none is implied. In
particular, without limiting to foregoing, no warrant of salability
or fitness for a particular purpose is made or implied.
Ultrasave's
liability on any claim of any kind, including negligence for any
damage arising out of, connected with, or resulting from this
warrant, or from the supply or failure to supply a ballast, or from
the design, manufacture, sale, delivery, resale, installation,
inspection, repair, operation or use of a ballast furnished by Ultrasave, shall in no case exceed the purchase price allocated to
the ballast or ballasts which give rise to the claim.
In no event,
whether as a result of breach of contract, warranty, negligence or
otherwise, shall Ultrasave be liable for special or consequential
loss of use of ballasts or any other goods or equipment, cost of
capital, cost of substitution equipment, downtime cost, or claims of
customers or purchaser from such damage.
Note:
Operation of Ultrasave High Intensity Discharge
(HID) ballasts in frequently-switched applications or in conjunction
with automated controls (such as, but not limited to, occupancy
sensors) will void this warranty. Daylight sensors, for outdoor use,
which operate the ballast once per day, are an exception.
It is
recommended that operation of Ultrasave Instant, Rapid or Programmed
Rapid Start ballasts with occupancy sensor or similar controllers
should limit the cycle time to be greater than 10 minutes. This will help minimize the
switching cycles imposed on the lighting system. It is a known fact that a
motion sensor used in conjunction with Instant Start ballasts will
shorten lamp life. Please be aware of this when choosing your
desired lighting system.
Please contact the lamp manufacturer to determine what the
warranty is for lamps used on this type of lighting
system.
Ultrasave
Warranty - English (PDF)
Ultrasave
Warranty - Francais (PDF)
To Make a Claim:
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Complete the warranty claim form (RFR) and either email
(preferred method to
''product@ultrasave.ca'')
or fax it to (905)940-0338, toll-free (866)733-8831.
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You are required to provide the ballast date code
information, as shown in the following pictures, to validate
a claim and for our record keeping. There are occasions,
that this information may not be available upon
warranty
claim submittal, but we expect that you provide this
information,
once service is completed with the replacement product. Not
doing so, could void any further warranty claims!!
-
If possible, provide an email address, so that we can
communicate to you
shipment and possible RMA information.
If you do not have an email account, at least provide a
phone or fax #.
-
Upon claim submittal, Ultrasave Lighting may elect to have
all or a sample of failed product returned for verification
and analysis purposes. This will be at our
shipping
expense
using our courier account.
If requested to return failed product, an RMA number will be
assigned.
This will
be communicated to you
with
return instructions provided by the warranty department.
Please ensure this RMA number is clearly marked on the
return package(s). Also ensure that there is > four inches
(10 cm) of each ballast wire remaining, (Not required for
CFL
ballast models
or ballasts
with orange quick-connect terminals).
Hold onto failed product for a period of six week. If we do
not contact you during the six week period, to return some
or all of it, then you can dispose of it, as with all other
electronic re-cycling waste. The ballasts do not contain any
PCB's or other hazardous material. They do contain lead
however.
 
Warranty Form -
English (MS Word)
Warranty Form -
Francais (MS Word)
Technical
Support:
Troubleshooting
Guide - English (PDF)
Troubleshooting
Guide - Francais (PDF)
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